Key Performance Indicators (KPIs) to professionalise FSM services in Bangladesh

The KPI development report is the second deliverable under the SNV commissioned study titled “Analysis of Municipal Financial System and Development of Key Performance Indicators (KPIs) for FSM service”. This report is a continuation of the previous deliverable titled the “Public financial management for FSM services: A gap analysis and some recommendations” which elaborates on the existing bottlenecks across budgeting, reporting, performance and auditing in regard to the public financial management practices in the study intervened LGIs: Khulna City Corporation, Kushtia Paurashava, Jhenaidah Paurashava and Jashore Paurashava. The gap analysis report identified lack of performance reporting as a major challenge across all the intervened LGIs. In order to mitigate the obstacle, the study team developed long term strategic objectives for three thematic functions across the FSM value chain: Emptying & Transport, Treatment & Disposal/Reuse of sludge and the overall Financial Health of FSM service. Based on the strategic objectives, the successes were defined and consequently the key performance indicators that reflect on the success criteria were formulated.