A sanitation system that has grown out of a partnership

Built in 2012 by the national government’s Department of Public Health Engineering (DPHE), Jhenaidah’s Faecal Sludge Treatment Plant has been under the care of the Jhenaidah municipality for over a decade.

In 2014, the municipality partnered with SNV and the Bill & Melinda Gates Foundation in two consecutive sanitation projects. Over this period, the partners took steps to contribute to the co-creation of a robust sanitation system. Together, they developed Jhenaidah municipality’s strategy for achieving Sustainable Development Goals 6.2 and 6B, the city’s sanitation plan, and a service management model that assigned the responsibility for emptying services to Aid Foundation, a private entity, following government public procurement rules.

What began as a three-year lease with Aid Foundation in December 2017 evolved into a ten-year Public-Private Partnership arrangement. SNV and the foundation collaborated throughout the leasing time to improve the foundation’s administration and service delivery capabilities.

Mutual accountability to reinforce the sanitation system Capacity strengthening, coupled with mutually agreed enforcement procedures, makes a good system.

The Municipality-Aid Foundation’s 10-year agreement included a target for Faecal Sludge Collection Ratio (FSCR). Among other things, the FSCR made sure that both partners stayed responsible for their respective responsibilities in the system. For example,a failure by the Aid Foundation to meet its minimum FSCR target (e.g., 15% for year one) would compel the foundation to add 5% to its annual royalty payment to the municipal should the municipal fail to facilitate safe disposal at the faecal sludge treatment plant, the municipality would receive 5% less than the agreed royalty payment until the time it can fulfil its responsibility.
The agreement included the FSCR as well as additional mandated performance monitoring indicators with associated financial penalties for non-compliance (including the possibility of contract cancellation). These comprised indicators for workers’ occupational health and safety, operations and maintenance, safe removal or disposal of faecal sludge, and effluent quality testing and treatment in accordance with government standards.

Technologies for transparency

The Jhenaidah municipality adopted the Integrated Municipal Information System (IMIS), a tool that aids in the delivery of efficient services and transparent governance. Aid Foundation has been utilising IMIS since 2021, with assistance from SNV, in order to improve customer service (such as application processing, payments, and client feedback) and produce service reports based on performance monitoring indicators.

On the other hand, the municipality uses the extensive data from IMIS to enhance the responsiveness of municipal services and their accountability to city dwellers. As well as to arrive at sound investment decisions based on data and evidence.Efficient data management systems and quality FSM services delivery had not gone unnoticed. In 2020, Jhenaidah received ISO 9001:2015 certification, raising the service’s credibility.